Our customers are asking for same view as uccx supervisor desktop screen. Supervisor, and administrator desktop applications. I have a supervisor that says she created alerts for calls that are holding longer then 5 minutes to make a sound and pop up on her screen. Section taken from the uctrainer elearning package for the cisco supervisor desktop. Then reopen the applications and you should see the user in there. Cisco unified contact center express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response ivr ports that is easy to deploy and manage. Supervisor desktop starts, but does not show any data and the status bar displays no service. Good afternoon, i noticed that finesse supervisor 11. The cisco supervisor desktop makes it easier for you to handle your team of agents and their calls directly through your computer. Hi all, i have a problem with csd and cad applications.
Cisco expands ip contact center solution with cisco agent. Registered users can view up to 200 bugs per month without a service contract. The windows release was created by calabrio inc further information on calabrio inc. Cisco agent desktop back to cisco call center uccx product feedback. Using this compact desktop client, they can easily view the realtime state of the team and the queues.
The download cisco ip icd supervisor desktop web page appears. Comstice desktop agent provides new features for the supervisors both for cisco uccepcce and cisco uccx. Agents not displayed on cisco supervisor desktop uccx 10. Once you do you must close both the agent desktop off that user and the supervisor desktop from the supervisor. Cisco supervisor desktop user guide ohio department of. Why the username and password are good with the agent desktop. Desktop application installation and updates for cisco. Now there are about 11 ways to sunday monitoring and recording can be jacked up by various elements, not the least of these being the voice engineer at the configuration helm. Data sheets 9 endoflife and endofsale notices 4 design. I have a supervisor account type, but when i type in my user name and password, it gives me the following. Comstice desktop supervisor for cisco finesse comstice. Enter your supervisor desktop login id and password in the appropriate fields, and then click ok or press enter.
Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce costs. The windows release was created by calabrio inc open here for more information on calabrio inc cisco supervisor desktop is normally set up in the c. To check and make sure what team their in you can either open cisco desktop administrator and go under personnel configuration and click agents then find the agent and verify the team is the same. February 12, 2002 cisco expands ip contact center solution with cisco agent desktop, cisco supervisor desktop software. Step 1 in the cra supervision download web page, click the cisco ip icd supervisor desktop hyperlink. The cisco agent desktop setup screen appears see figure 10. Technical references 31 data sheets and literature. Novelvoxs new cisco finesse supervisor desktop to boost. Cisco supervisor desktop is a microsoft windowsbased application for internet protocolbased customer contact center managers for collaboration with call center agents. I am using cisco supervisor desktop, but i am having issues logging into the software. This omnichannel solution is ideal for formal and informal small to mediumsize contact centers.
Cisco supervisor desktop a way to uninstall cisco supervisor desktop from your system you can find below detailed information on how to remove cisco supervisor desktop for windows. Compatibility information cisco agent desktop for unified ccx 8. Usually when the agents log on to cad they are notified of the upgrade and it downloads. Read the information related to network interface cards. Include both the product name and number in your search. Search results for jabber we were unable to find the support information for the product jabber please refine your query in the search box above or by using the following suggestions. Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your system this page contains thorough information on how to remove cisco supervisor desktop for windows. Cisco agent desktop, cisco supervisor desktop, or cisco unified personal communicator.
It continues to state no service in the bottom of the window after nothing has loaded and team dropdown selection is greyed out. Bug information is viewable for customers and partners who have a service contract. Cisco switch stack and sonicwall fw design questions. If agent desktop is already installed on xp pro sp2 and you try to install supervisor desktop. The windows release was created by calabrio inc more information about calabrio inc. For this reason, it is important that you close agent desktop completely when you are done using it, rather than simply logging off. But do not log in to more than one application at a time, even using different user ids. I am more of a route and switch guy and my cisco phonefu is weak.
These new applications provide contact center agents and supervisors. Cisco supervisor desktop for cisco unified contact center express unified ccx is a robust computer telephony integration solution for ipbased contact centers that is easy to deploy, configure, and manage. Finesse will build its cache around whatever it gets from the pg. Cisco customer response applications supervisor desktop. Cisco supervisor desktop application training getting. The product includes management features for tracking and improving call center performance metrics. Watch a demonstration of what is new for the cisco finesse 12. Configuration examples and technotes ba dialer fails to connect with cti server nic binding order. Solved cisco desktop agent and windows 7 spiceworks.
Please see your administrator this generally appears when all agent desktop software licenses are in use. These msi installed client applications are not windows 10 compatible. They can then take actions to manage the resources realtime, using the actions menu available for the supervisors. Cscus60431 supervisor desktop realtime status tool kit is not working when finesse performs the openrequest to ctisvr and the stat update happens, but its missing the team info. Cisco supervisor desktop just another day at the office. Cisco supervisor desktop quick reference guide for automated call distribution acd toolbar icons change agent state or call interaction refresh refreshes the information in the active data view pane. Ciscos technical support homepage is your starting point for accessing software downloads, product documentation, support tools and resources, tac phone numbers, and cisco support.
Asked by cullen centeno 10 points na posted on 03162012. My problem is although we have an agent logged into the cad, i cannot see it from th cisco supervisor desktop. Cisco supervisor desktop a way to uninstall cisco supervisor desktop from your system cisco supervisor desktop is a windows application. Cisco agent and supervisor desktop software over noncisco. To check and make sure what team their in you can either open cisco desktop administrator and go under personnel configuration and click agents then find the agent and verify the team is the same as the other 2. The operations manager of the call center came to me yesterday and asked me a question about why the number of agents under the team summary view shows double. Voice admins are choosing to take the leap this year to 10. Cisco agent desktop is a computer telephony integration cti solution for single and multisite ipbased contact centers.
Step 2 use the windows copy function to copy the following command line from the download cisco ip icd supervisor desktop window. We recently installed fortigate firewalls to eventually replace our old cisco asas. Place yourself in not ready state by selecting reason code end of. For an improved performance at cisco contact center, the company has another effective product targeting the managers, i. Read more about how to remove it from your computer. Supervisors at cisco contact center can focus more on monitoring team and supporting them instead of struggling with applications. Upon application launch, if newer software is available on the web server, true update initiates the upgrade installation process. We tried to start the supervisor desktop and we already received the message that the password is wrong but we are able to use the same username and password to start the agent desktop. Unified presence cannot communicate with more than one client application on any one computer.
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